1. Introduction
At Girisham Tech Innovations, we are committed to providing high-quality digital products and services that meet the needs of our customers. However, we understand that there may be circumstances where a refund or cancellation is necessary. This policy outlines the conditions under which refunds and cancellations will be provided, as well as the procedures for requesting them.
2. Refund Eligibility
Some refund eligibilities are mentioned below:
2.1. Digital Products
Digital products, due to their nature, are generally non-refundable once delivered. However, refunds will be considered under the following circumstances:
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- Product Not Delivered: If the product was not delivered to you, or if you are unable to access the product due to technical issues on our end, you may request a refund.
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- Product Not as Described: If the product you purchased is significantly different from its description on our website, you may be eligible for a refund.
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- Defective Product: In the rare case that a digital product is found to be defective, and we are unable to rectify the issue, a refund may be granted.
2.2. Services
Refunds for services are offered under specific conditions:
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- Service Not Rendered: If a service was not provided as per the terms agreed upon at the time of purchase, you may request a refund.
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- Delayed Service: If the service is not delivered within the promised timeframe and no satisfactory explanation is provided, you may be eligible for a refund.
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- Service Not as Described: If the service delivered does not match the description provided at the time of purchase, a refund may be granted.
3. Refund Process
The refund process are mentioned below:
3.1. Requesting a Refund
To request a refund, please contact our customer support team within 7 days of purchase. You can reach us via:
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- Email: support@girishamtech.com
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- Phone/Whatsapp: +91 9350505990
When submitting a refund request, please provide the following information:
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- Your order number
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- The reason for the refund request
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- Any supporting evidence (e.g., screenshots, error messages)
3.2. Refund Approval
Once we receive your refund request, our team will review it and respond within 3 business days. We may request additional information or evidence to support your claim. If your refund is approved, you will receive an email confirmation.
3.3. Refund Processing Time
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- Approved refunds will be processed within 5-7 working days from the date of approval.
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- The refunded amount will be credited to the original payment method used for the purchase.
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- The time taken for the amount to reflect in your bank account may vary based on your bank’s policies. We recommend contacting your bank if you do not see the refund within the expected timeframe.
4. Non-Refundable Items
Certain items and situations are not eligible for refunds:
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- Downloaded Products: Once a digital product has been downloaded or accessed, it is non-refundable.
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- Altered or Tampered Products: If a product or service has been altered, modified, or tampered with by the customer, it will not be eligible for a refund.
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- Promotional Purchases: Products or services purchased during special promotions, sales, or with discount codes are non-refundable unless explicitly stated otherwise in the promotion’s terms.
5. Cancellation Policy
The cancellation policy are mentioned below:
5.1. Digital Products
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- Instant Delivery Products: Orders for digital products that are delivered instantly cannot be canceled once the order is placed.
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- Pre-Order Products: For digital products that are pre-ordered and have not yet been delivered, cancellations are allowed up until the product’s release.
5.2. Services
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- Scheduled Services: Services that have been scheduled but not yet rendered can be canceled up to 24 hours before the service delivery time. Cancellations within 24 hours of the scheduled time may incur a cancellation fee.
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- Subscription Services: For subscription-based services, you can cancel your subscription at any time. However, the current billing period will not be refunded, and the service will continue until the end of that period.
6. Shipping Policy
6.1. Introduction
Girisham Tech Innovations specializes in providing digital products, Softwares and services. As such, the majority of our offerings are delivered electronically, eliminating the need for physical shipping. However, for services or digital products that require delivery of physical materials (such as access keys or promotional items), the following shipping policies apply.
6.2. Delivery Timeframes
6.2.1. Digital Products
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- Instant Delivery: Digital products are generally delivered immediately after payment confirmation. You should receive an email with download instructions or access details within minutes of completing your purchase.
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- Delayed Delivery: In some cases, such as pre-orders or products requiring manual activation, delivery may take up to 24 hours. We will notify you if there are any delays.
6.2.2. Services
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- Service Delivery: The delivery time for services varies depending on the type of service purchased. You will be provided with an estimated delivery timeframe at the time of purchase. Typical service delivery times range from 1 to 7 working days.
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- Custom Services: For custom or tailored services, delivery times will be communicated to you after consultation and agreement.
6.3. Physical Shipping (if applicable)
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- Shipping Carriers: For any physical products or materials, we use reputable courier services such as FedEx, Blue Dart, or India Post.
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- Shipping Timeframes: Depending on your location within India, delivery can take anywhere from 3 to 10 business days.
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- Shipping Costs: Shipping costs will be calculated based on your location and the weight of the package. Shipping charges will be displayed during checkout.
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- Tracking Information: Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
6.4. International Shipping
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- Currently, we do not offer international shipping for any physical products. All digital products and services are accessible globally without any shipping requirements.
7. Customer Support
We are here to help you with any issues, concerns, or questions you may have regarding our products, services, refunds, or shipping. Please do not hesitate to reach out to us:
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- Phone/Whatsapp: +91 9350505990, +91 9466554430
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- Email: support@girishamtech.com
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- Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
8. Changes to This Policy
Girisham Tech Innovations reserves the right to update or modify this Refund and Shipping Policy at any time. Any changes will be posted on our website, and we encourage you to review this policy periodically to stay informed.
9. Conclusion
Your satisfaction is our priority. We strive to make your experience with Girisham Tech Innovations as smooth and satisfying as possible. If you have any concerns about our Refund and Shipping Policy or any other aspect of your experience with us, please contact our support team.
